Property Management Services

 

Ballo Realty Property Management offers the most progressive Property Management Services in Wake County, North Carolina. Our team of experts will be happy to help with all your rental investment needs. Below is an overview of our services:

8-Step Marketing

8-Step Marketing

Tenant Placement

Tenant Placement

Day-2-Day Management

Day-2-Day Management

Maintenance Services

Maintenance Services

Lease Renewals / Handling Move-Out Process

Lease Renewals / Handling Move-Out Process

Eviction Services

Eviction Services

8-Step Marketing:

We make your property work for you with our exclusive marketing and promotional effort. These efforts combine digital marketing with leading technologies & leasing agents to match well-qualified applicants. Below explains our exclusive 8-Step Marketing Process:

Highlights of our marketing service offerings:

  • We set the optimum rent rate on your property by identifying the similar properties for rent in your neighborhood. This will give us a fair market rent “range.” This rent rate can move up or down depending upon your home’s condition, amenities etc
  • We take pictures, a virtual tour to show off top features and amenities of your property
  • We list your property at the Triangle Multiple Listing Service, place for rent signs, host open houses to create exposure for your property
  • Digital marketing campaigns targeting prospective residents through hundreds of paid syndication partners such as Zillow, Trulia, HotPads, Realtor.com, Rentals.com, Apatments.com and many more!!
  • Digital Lockboxes on 100% vacancies, allowing 11,000 local Realtors quick access for showings
  • We pay all Realtor Referral fees for their accepted tenant(s)
8 Step Marketing

Tenant Placement:

Following our 8-step property marketing program to generate prospective tenant leads, below is a brief overview of our proven tenant placement process:

 

Rapid Rental Inquiry Response (RRIR) and Follow Up Process:

  • Quick after hours & weekend Leasing Department follow up
  • For vacant homes, Tenant Turner software for the qualified future tenants to review homes in their schedule
  • Tenant Feedback forms after showings
  • Less than 3 min turn-around time for all tenant showing requests
  • Online rental applications

Through Tenant Screening- with our proven screening process, we had ZERO evictions in the last 10 years

  • Credit score, eviction judgement, criminal background/sex offender, and screening check
  • Landlord reference check
  • Income (must be 3 times the rent verified with pay stubs/ bank statement)
  • Professional and personal references checked

Lease agreement management:

  • Preparation of the lease and its addendums
  • Security deposit and rent collection
  • Move-in meetings and inspections

DAY TO DAY MANAGEMENT

RENT COLLECTION SERVICES:

We make sure the monthly rent is collected on time and promptly deposited into your bank account. We take the worry and hassle out of rent collection. Unlike some other property management companies, “If you don’t get paid, we don’t get paid.”

  • Residents can pay through a variety of digital channels
  • All rent payments are due on the 1st of each month and considered late on the 6th
  • Tenants choose from a list of convenient payment options, including eCheck, autopay, credit cards and even cash
  • We have extensive debt collection experience
  • 100% of delinquent residents receive a late notice on the 6th of each month
  • We comply fully with Federal and State laws and regulations
  • All collections actions are part of our comprehensive services and never come with extra fees to the owner
  • If needed, we will recommend an eviction law firm to file magistrate court cases against residents

Communication:

Clear communication is a key success factor in property management. With our proven methods, we practice clear communication measures as such:

  • A clear point of contact for each property
  • eSignature capabilities through ZipformPlus enable us to electronically document all management agreements, leases and lease renewals
  • Landlord Portal keeps owners informed along the way on all financial, accounting matters related to your property. In order to provide clear communication with our tenants, Tenant Portal is utilized to document all ongoing monetary reminders
  • HOA compliance communication, and seasonal/ periodical announcements

Compliance:

Our Lease Agreement and Maintenance Addendum are developed and updated by the North Carolina Association of Realtors. We understand the importance of compliance, and we work hard to stay current on the requirements of all federal, state and local laws- so you don’t have to:

  • Federal Laws: Fair Housing Act, Fair Credit Reporting Act, Americans with Disabilities Act, Lead-Based Paint Hazard Act
  • State Laws: Landlord and Tenant Act, Tenant and Security Deposit Act, State Fair Housing Act, Real Estate License Law
  • Local: City of Raleigh Housing Code, HOA Requirements

Monthly Accounting Services:

We utilize a secure and comprehensive property management software that allows us to handle all the accounting needs associated with a property more accurately and efficiently available 24/7.

  • Receive all rent payments online and deposit those payments directly to your account, securely
  • Provide itemized Monthly, Quarterly and Yearly statements with details of all income and expenses
  • Provide copies of all invoices for expenses associated with management and operation of your investment

Maintenance Services:

We know the value of protecting your investment and keeping your tenants happy are important. Maintenance is important to both tenant and property owner. We maintain relationships with various reputable maintenance companies at a reduced rate.

  • Tenants can reach out to us 24/7
  • Maintenance calls are made by trusted technicians and subcontractors allowing you maximum return on your investment
  • Continuous proactive educational communication with tenants to prevent potential maintenance issues
  • Online maintenance request forms, after-hours email and voicemail options are available for non-emergencies

Lease Renewals / Handling Move-Out Process:

Lease Renewals:

Renewing the lease with a good tenant saves you a lot of time and money. At least 75 days prior to lease expiration date, we initiate a conversation with you determining your plans with your property. If you decide to continue to lease the property, under your direction, we discuss the lease terms with the tenant, draft a lease extension document.

Handling Move-Out Process:

If the tenant decides to move out at the end of their lease, we will inspect the property per our security deposit process.  Showings of the property will start before the tenant vacates to property. In most cases, we place a new tenant into the property a few days after the old tenant moves out.

Eviction Services:

In the rare and unfortunate case where you need to evict your Wake County tenant for various reasons such as nonpayment of the rent to breach of contract, Ballo Property Management provides you services to facilitate the process.

Talk to and Agent:

(919) 808-4046