Tenants FAQ

When is my rent due and where can I pay my rent?

Rent is due on the 1st of each month and is considered late on the 5th. Late fees are applied to all payments that are received in our office after the start of business on the 5th.

Rent can be paid by mail to:

Ballo Realty LLC
209 Birkhaven Dr., Cary, NC 27518

Or

Direct Deposit or wire transfer to Bank Of America.  Please ask for detail.

Please specify your rental address in the memo field of your check.

What are acceptable forms of rent payment?

Acceptable forms of rent payment are personal checks (from a tenant unless specified by the property manager), Cashier’s Checks or Money Orders. We are unable to accept cash at this time. We look forward to offering rent payments online or by automatic debit very soon.

How do I make a request for a maintenance problem?

All maintenance requests must be made through our online Request Maintenance sight.

How long should I plan to wait to hear back from someone regarding a maintenance problem?

In a non-emergency situation, please allow three days. If you have not heard from our office in five days, please contact us.

What am I responsible for maintaining in my home?

You are responsible for maintaining heating filters and fresh smoke detector and CO2 detector batteries at all times. This may mean changing them at least twice each year or more frequently as needed. Light bulbs that are easily accessible also need to be maintained by the residents. In most situations, yard maintenance may be required. Please refer to your individual residential lease.

Do I need approval to paint or change something in the home I am renting?

Any and all changes or modifications to the property must be requested in writing to Ballo Realty LLC for approval before any changes are made.

Do I need renter's insurance?

As Tenants / Renters you are not homeowners, but you still have exposure. Landlord’s / Owner’s insurance does not cover tenant for personal loss or liability. First and foremost, tenants should be aware their personal property is not covered by the landlord’s insurance policy. Tenants are responsible for obtaining insurance for their personal property if they want to be covered in the event of fire, theft, or other type of loss.

Liability coverage why tenants need it …
In addition to coverage for their personal property, a renter’s policy also provides liability coverage. Tenants may wonder why they need liability coverage when the landlord’s policy has it. The answer is simple: because the landlord’s insurance only covers landlord liability. It doesn’t cover the tenant’s liability.

What happens if I need to move before the end of my lease?

Please refer to your copy of your residential lease. Contact your property manager as soon as possible.

What do I do if I need to move out?

It is required that you provide 60 days notice in writing to Ballo Realty. The Notice to Vacate must be received in the office 60 days before the lease end date. You may also fax/email your notice.

What happens if only one roommate wants to move out?

Contact your property manager directly for the necessary forms to remove one roommate from the lease paperwork and/or have a new roommate added. Your property manager will discuss the roommate transfer fee as well as the procedures for handling the security deposit.

Can I sublet my apartment?

Not unless it is specified in your rental agreement or lease.

I want to move out before the rental agreement is up.  Can I get my deposit back?

A:  That depends on (1) condition of the unit, (2) the cost to re-rent the unit, (3) and whether or not there is lost rent because of the breaking of the rental agreement.  The landlord must make the effort to re-rent the unit, but if they cannot rent it right away, you may be liable for the remainder of the rent.

Can I use my deposit for the last month's rent?  No.  It is a security deposit. 

I want to move my friend in with me.  What prevents me from doing that?

Your rental agreement.  It stipulates who are the legal occupants.  Check with the landlord or manager about adding new tenants to the rental agreement.  If they are allowed, they will have to go through the same procedure you did. Many municipalities have building codes that restrict the number of people in rental property.

I'm late with my rent.  Do I have to pay a late fee?

Yes, if that is stipulated in the rental agreement. If you owe late fees be sure to pay them along with the rent the following month.  If you pay the rent and not the late fees, part of the rental payment will be applied to the late fees and not the rent.